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Account management (8)
Log in
Q: What if I can't log in?
A：
If you forget your password, click [here] to easily reset it.
If you are sure that your password and phone number/email address are correct but still can't log in, try the following steps:
Check your network connection: Ensure your device is connected to a stable internet connection. Enable Cookies and JavaScript: Some features may require these settings to be enabled, so make sure they are turned on. Refresh the page: Sometimes, a simple refresh can solve the problem. If these steps do not resolve the issue, our online customer service team is always ready to assist you.
If you are sure that your password and phone number/email address are correct but still can't log in, try the following steps:
Check your network connection: Ensure your device is connected to a stable internet connection. Enable Cookies and JavaScript: Some features may require these settings to be enabled, so make sure they are turned on. Refresh the page: Sometimes, a simple refresh can solve the problem. If these steps do not resolve the issue, our online customer service team is always ready to assist you.
Q: What should I do if I forget my password?
A：
If you forget your password, you can easily reset it at any time. Simply use the email linked to your account to receive a password reset link from TeeYee Mall. Click the link to reset your login password.
Please note, the reset link is valid for 24 hours, so please use it promptly.
Please note, the reset link is valid for 24 hours, so please use it promptly.
Account settings
Q: How do I update my contact information?
A：
You can update your contact information in the "My Information" section of your account. Additionally, you can edit contact details, shipping addresses, and billing information during the checkout process.
If you encounter any issues, our customer service team is always ready to assist you.
If you encounter any issues, our customer service team is always ready to assist you.
Q: How do I change my login password?
A：
To change your password, follow these simple steps:
Log in to your account.
Go to the account settings page and find the "Password" option.
Enter the new password you want to set, then click "Save" to complete the change.
Ensure your new password is secure by including a combination of letters, numbers, and special characters to enhance account security.
Log in to your account.
Go to the account settings page and find the "Password" option.
Enter the new password you want to set, then click "Save" to complete the change.
Ensure your new password is secure by including a combination of letters, numbers, and special characters to enhance account security.
Q: How do I add or manage shipping addresses?
A：
In the account settings, you can easily add, edit, modify, and delete shipping addresses. You can also set a default address for more convenient ordering.
During the checkout process, you can still modify, add, or delete addresses to ensure your orders are delivered accurately.
During the checkout process, you can still modify, add, or delete addresses to ensure your orders are delivered accurately.
Q: How do I change my registered email?
A：
To change the email address you registered with, follow these steps:
Log in to your account. Go to the "Account Settings" page and find the "Email Address" option. Change your email address, and the system will prompt you to log in again. Even if you update your registered email address, your order history from the old address will be retained. You can continue to view and manage your order history by logging in with your new address.
Log in to your account. Go to the "Account Settings" page and find the "Email Address" option. Change your email address, and the system will prompt you to log in again. Even if you update your registered email address, your order history from the old address will be retained. You can continue to view and manage your order history by logging in with your new address.
Privacy and Security
Q: How can I prevent my account from being hacked?
A：
TeeYee Mall commits to not disclosing your account information to any third party. To further protect your account, we recommend setting a complex password and avoiding using the same password across different websites. This way, you can enjoy our services with confidence, ensuring a safe and convenient online experience.
Q: Is it safe to log into the TeeYee Mall website?
A：
Yes, it is safe. Rest assured that your personal information is securely stored behind our robust firewall.
